Our Privacy Policy

Who We Are

The Jewel Academy (Pty) Ltd provide various innovative educational solutions as well as related products and services.

Purpose

The purpose of this policy (“Privacy Policy”) is to explain who we are, what personal information we collect, how we use and protect such information, with whom we share such information and what your rights are with regard to the personal information.

To the fullest extent possible, this Privacy Policy applies to all jurisdictions where we do business. You should read this Privacy Policy together with any other privacy statement or other notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements any other statements or notices and is not intended to override them.

Our commitment to privacy

We value and respect your right to privacy and the trust you place in us by giving us your (and/or your minor dependents) personal information. We strive to adhere to the provisions of the Protection of Personal Information Act (“POPI”) at all times.

Should you have any concerns as to the manner in which your personal information is being used, we will assist you in efficiently resolving such concerns.

What personal information do we collect?

This Privacy Policy relates to your personal information we may collect and process, by way of:

Your general use of the websites, apps, online-platforms, software and/or computer programs owned or controlled by us, or provided by a third party on our behalf (“Platform”); and/or
Your commercial relationship with us; and/or
Your communications with us.

Some of our Platforms are aimed at children under the age of 18, therefore, we collect and use personal information of children which has been provided to us by their parent/legal guardian.

By agreeing to this Privacy Policy, you represent that you are at least the age of majority, or that you are the age of majority and you have given us your consent to the collect and processing of your minor dependent’s personal information in accordance with this Privacy Policy. In the event we discover we have collected information from a child in a manner inconsistent with POPI, we will either delete the information or immediately seek the consent of the parent/legal guardian. In this Privacy Policy, reference to “you” includes your minor dependent and reference to “personal information” means information that could identify you and/or your minor dependents.

We may collect and process the following information (which may include personal information) about you and/or your minor dependent:

Information that you provide by filling in forms. This includes information provided at the time of your registering, subscribing to or accessing our products and/or services, posting material or requesting further services.
Information that we may ask of you when you report a problem with our Platform, products and/or services.
Information that relates to records of correspondence between us.
Information from reviews or surveys that you choose to complete for us that we use for research purposes.
Details of your visits to our Platforms (including traffic data, interactions, location data, and weblog and other communication data, whether they be required for our own billing purposes or otherwise) and the resources that you access.
Details provided by you of students, learners or staff, which you agree we may process on your behalf to facilitate the delivery of services.
Account Holder’s Information: title, full names, surname, gender, contact details including physical and postal address, identity number, copy of identity document.
Parent/Legal Guardian’s Information: title, full names, surname, gender, contact details including e-mail address, physical and postal address, identity number.
Your Minor Dependent’s Information: title, full names, surname, gender, contact details including e-mail address, physical and postal address, identity number, copy of identity document or birth certificate, race, historic report cards, academic records and subject choices.

How do we collect your information?

The personal information that we collect, and use may be provided to us in one or more of the instances stated below (this list is not exhaustive):

On the registration forms you submit to us regarding our Platforms, products and/or services.
Through correspondence with us via e-mail, fax, telephone, post and our Platforms as well as social media.
When visiting our Platforms;
When a third party delivers services to its clients using our platforms
When a third party requests us to deliver services to its clients or partners on its behalf
At social events;
Via any other third parties.
During visits to our offices;
Via social media;
Through our marketing services.

Collecting information when you Register:

We collect and use the personal information you provide when complete and submit any registration or application form regarding our Platform, products and/or services.

Collecting information when you Communicate with us:

We collect and use the personal information you provide when you communicate with us via social media, e-mail, fax, telephone, post and our Platforms.

Collecting information at Social Events:

Should we take photos at social events, these photos may be uploaded by our marketing team to our Platforms. By your participation in the social event you consent to your photo being taken and to the fact that these photos could be uploaded to our Platforms. If you DO NOT wish to have photos of you or your minor dependent appear on our Platforms, you must inform us in writing, at thejewelacademy@gmail.com

Collection information via Social Media:

We may gather your and/or your minor dependent’s personal information once you submit an enquiry or comment on our Platforms, or any social media platform, or when you submit an inbox message. This information is used to assist us in resolving your query or responding to your comment.

What do we do with your personal information?

We may use the information (including personal information) we hold about you and/or your minor dependent in the following ways:

To identify your minor dependent to effect the registration process;
To open your account with us;
To provide you with information, products or services that you request from us or which we feel may interest you, when you have consented to be contacted for such purposes
To keep record of information associated to the products and/or services for which you have registered;
To respond to your queries, comments and complaints;
To ensure that content from our Platforms is presented in the most effective manner for you.
To allow you to participate in interactive features of our products and/or services when you choose to do so.
To carry out and enforce any contracts that may form between us
To notify you about changes to our products and/or services;
To send promotional information and announcements.

How do we keep your personal information confidential and secure?

We take all commercially reasonable measures to ensure the confidentiality and integrity of your personal information, and we require any third party that handles your personal information on our behalf to do the same. These measures include the following:

We have appointed a group Information officer, and deputy Information officers to ensure that compliance in relation to data security and privacy legislation is actively monitored assessed for risks;
We conduct regular risk assessments to ensure that we are aware of any physical and/or technological risks to your personal information. We believe that our technical and organisational measures are appropriate to address these risks;
We restrict access to your personal information to authorised employees and third parties;
We require third parties to undertake confidentiality and data protection obligations prior to providing them with any personal information.
We use encryption when transmitting confidential, personal information; and
We implement regular employee training sessions to ensure compliance of our personal in relation to information security and privacy policies and procedures.